Conversational Interaction with Applications
Food for Thought
Generative AI models enable users to access applications using a conversational user interface.
Example
SAP co-pilot Joule can be extended to access specific application functionalities.
Key Questions
- What business processes require conversational interfaces?
- What types of functionalities are appropriate for conversational access?
- Is a conversational user interface appropriate to navigate application functionalities?
- Is a conversational user interface appropriate to retrieve master data?
- Is a conversational user interface appropriate to retrieve transactional data?
Implementation
To create a conversational user interface you can:
- add skills to SAP Joule leveraging SAP Joule Studio - this best practice is under construction
- create a custom BTP application that call a large language model and application APIs - see best practice below for plain foundation model access