Conversational Interaction with Applications

Food for Thought

Generative AI models enable users to access applications using a conversational user interface.

Example

SAP co-pilot Joule can be extended to access specific application functionalities.

Key Questions

• What business processes require conversational interfaces?
• What types of functionalities are appropriate for conversational access?
• Is a conversational user interface appropriate to navigate application functionalities?
• Is a conversational user interface appropriate to retrieve master data?
• Is a conversational user interface appropriate to retrieve transactional data?

Technical Documentation

To create a conversational user interface you can:

• add skills to SAP Joule leveraging SAP Joule Studio - this best practice is under construction
• create a custom BTP application that call a large language model and application APIs - see best practice below for plain foundation model access

Related Best Practices

• Custom Joule Skills
• Plain (Foundational Model Access)